AGC Catering Equipment understands the importance of your privacy and we are committed to how your personal data could be used and shared over the internet. We respect the privacy of all visitors to our website and we will only collect and process personal data in the ways which are described below and in accordance with the Australian Privacy Principles (APPs) in the Privacy Act.
1.1 “AGC Catering Equipment” refers to AGC Catering Equipment Pty Ltd of 13-15 Hume Highway, Greenacre, NSW 2190;
1.2 “We” refers to AGC Catering Equipment Pty Ltd of 13-15 Hume Highway, Greenacre, NSW 2190;
1.3 “Website” refers to all material contained on www.agcequipment.com.au ;
1.5 “Privacy Act” refers to the Privacy Act 1988 (Cth)
3. What personal data do we collect, process and store?
At our site, AGC Catering Equipment collects the following data from you:
3.1 Personal names and business names;
3.2 Business Details such as your ABN and ACN;
3.3 Contact information such as your phone number and email address;
3.4 Your billing and shipping address; and
4. Why does AGC Catering Equipment collect process and store your personal data and how do we use it?
Information of you is collected automatically upon your use of our website. AGC Catering Equipment collects, processes and stores personal data for the purposes of:
4.1 Purchases and sales: AGC Catering Equipment will use data relating to your business name and details in order to complete your sale and to provide your invoice;
4.2 Product Delivery: AGC Catering Equipment will use your postage and shipping data to determine the location where a customer would like their item shipped;
4.3 Marketing: AGC Catering Equipment will use your phone number and contact email address to provide newsletters and product updates to customers
4.4 Tracking and Customer Analytics: AGC Catering Equipment will use anonymous data which includes IP address, website history, web browser and operating system data to improve on our website experience
AGC Catering Equipment does not store or directly handle any financial information relating to money payments or credit payments. All payments are directly dealt and processed by a third-party financial institution which is separate from AGC Catering Equipment and our website.
5. Tracking data and internet cookies
6. Direct Marketing and Opting Out
By providing your contact email address and contact telephone numbers to AGC Catering Equipment, you consent to AGC Catering Equipment contacting you for the purposes described above. You may opt out of being contacted by AGC Catering Equipment’s marketing and newsletters by:
6.1 Unticking the box that you would like to be notified about product updates and special offers upon user registration
6.2 Contacting us at firstname.lastname@example.org, or by speaking to our Customer Staff by phone on (02) 9742 5411
7. Who has access to your data and do we share your data?
7.1 Subject to the below paragraphs, AGC Catering Equipment will not share any of your provided data with any third parties for any purposes.
7.2 Under special circumstances where AGC Catering Equipment may be legally required to share your personal information and data such as times which we may be involved in legal proceedings, court orders, or other times where AGC Catering Equipment is to comply with requests from government authorities.
7.3 AGC Catering Equipment may share your personal data and information with other companies in their conglomerate group. This may include holding companies and its subsidiaries.
7.4 AGC Catering Equipment may occasionally share your data to other parties who are involved with our business’s operations. This may include parties who are involved with our point of sales, delivery of goods, web host, search engine facilities, advertising and marketing. We will take all reasonable steps to ensure your information is handled safely, securely and in accordance with your privacy rights as prescribed under the Privacy Act.
7.5 AGC Catering Equipment may compile statistics about user and customer use of our site. This may involve processing data on visitor numbers, internet traffic, usage patterns, purchase history, sales and other. All such data will be anonymized and will not include any data which may identify you or that can be combined with other data to identify you. From time to time, we may share this data with third parties. Your data will only be shared and used in accordance with the Privacy Act.
8. Your rights to your data
8.1 Your access to your personal data
You have the right to access your personal data which we hold about you. You can access your personal data by visiting your personal user profile account on our website or by contacting us either by mail or email on the address below.
8.2 Correction or removal of your personal data
You may request us to correct your personal information that we hold about you by contacting us either by mail or email on the address below. AGC Catering Equipment may take reasonable steps to also correct and amend your personal information if we are reasonably satisfied that the personal information which we hold is inaccurate, out of date, irrelevant or misleading, while having regard to the purpose to which the information is held.
Mail Address: 13-15 Hume Highway, Greenacre, NSW 2190
10. Complaints or Questions
Mail: 13-15 Hume Highway, Greenacre, NSW 2190
All complaints received will be dealt with in a timely and reasonable manner considering the circumstances of the complaint, as per the Privacy Act. In most instances, we will investigate and respond within 30 days of receiving your complaint.