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  • A Definitive Guide to Become a Professional Barista in Australia

A Definitive Guide to Become a Professional Barista in Australia


Have you ever made your way to a speciality coffee shop where you observed that virtually all the drinks and not only that, each size of cups were customized with weird names? If so, you’ve probably seen the actions of a barista.

What is a barista?

It won’t definitely be a far-off point if I say that baristas are the ones who in the literal sense saves the day, every day.

Baristas are the ones who receive an influx of people every morning for the purpose of getting half-caf skinny latte without a whip. Other things accompanied with this rush are a grande latte, half-caf or skinny. However, if your own desire is half de-caf mocha or a venti no-fat latte. It all depends on your mood and wants. Your barista will deliver them all.

Who is a barista?

A barista in the literal sense is a person who makes espresso-based coffee drinks. You can always find a theme whenever you visit coffee shops.

The word barista was coined from the Italian word “bartender.” History has documented the fact that baristas are responsible for serving guests with not just coffee but drinks of all varieties. Similarly, in the United States, the term “barista” is generally used as a collective name for all those who serve guests with specialty coffee drinks.

Generally, most specialty coffee shops are responsible for serving mainly coffee based espresso. Espresso implies a unique way of brewing coffee. It translates to a special and concentrated form of coffee prepared by forcing both steam and hot water under intense pressure through coffee grounds that is tightly packed.

Barista otherwise called espresso-based coffee is usually made of “Crema.” This is the reddish froth found at the apex part, which when combined with espresso, produces a strong aroma and flavour. Crema also symbolizes a sign of well grounded and well-prepared coffee. A well-skilled barista creates a perfect blend to suit a number of factors especially when it comes to customer’s satisfaction and many more.

Australian coffee culture

In Australia, the culture of coffee is not only restricted to funny inner cities cafes or the classy beaches. Over time, culture has become widespread and has greatly expanded across towns extending to most of the cities.

Recently, the yearly consumption of coffee has been estimated to about 2.9 kg per capita. This is owing to an exponential level of growth considering the fact that it never left 0.6 kg about 50 years ago. Researches have revealed that this radical increase is due to the fact that the climate has appeared friendly especially for outdoor retreats in parks, streets, and beaches. Hence, leading to an avenue to savour your cup of coffee. Coffee has however grown to have its own space as one of the largest social and recreational activities of all time.

In many other countries, tea has appeared as the backdrop of social and recreational activities of the citizens. On the other hand, making a cup of tea is never as complicated as preparing a unique brand of espresso, nor does it require more techniques, expertise or advanced machines as employed in the extraction of espresso.

Roles of Baristas in the Hospitality Industry



To say the fact, baristas are experts and well-skilled when it comes to making various kinds of coffee beans for varying regions that contribute to making a perfect blend all making your recreation activities rewarding. They are also subjected to delivering your great coffee at the customer relation front. Apart from that, they also educate and enlighten their clientele on different kinds of espresso available in the shop. Above all, baristas are wonderful in terms of providing each and every clientele with an unparalleled pleasant experience that will make them keep coming back to the coffeehouse at subsequent times.

Other duties performed by baristas are to restock the inventory of espresso as at when due. Additionally, cleaning and tidying up the kitchen, espresso machine, tables and the floor is also essential parts of their daily chores. 

The complexity of these primary duties varies from one coffee house to another. All depends on the nature of the employer. Some employers hope for higher expectations from their employee while at the same time, others won’t love to complicate issues for their employee. Phew! No one has ever thought being a barista would be tough to that extent.

Over the years, Australia’s hospitality industry has witnessed great prospect from all over the world. This is owing to the opportunities established by a radical increase in tourism and culture by the government which has turned out to become a phenomenon across the globe.

Throughout history, tourists from China have contributed immensely to the greater number of tourists all over the world. This has resulted in more populated hands managing the influx of tourists in terms of recreation and relaxation, hotels, accommodation and above all, creating more vacancies especially for baristas in Australia and other countries of the world.

What are the training and courses needed in the pursuit of becoming a professional barista in Australia?



Reading from the above-mentioned description of the roles of baristas in Australia, you should be able to deduce that being a barista requires extensive experience, training and certification to make any headway into the speciality coffee house, and pubs. Apart from that, these trainings, and certifications help you to sharpen your skills as a professional barista.

Heading to a school for coffee training might not be a necessity, but certainly, it serves as an advantage especially in a booming industry in a country that cherishes coffee such as Australia. In Australia, Melbourne is a city at the forefront of the coffee revolution, other regions are on the verge of catching up. For citizens over there, it is not just about gulping up coffee during recreation and social activities, but the overall experience is nothing to write home about.

The coffee industry in Melbourne, Australia is expected to spread its tentacles growing by 2.6% annually for a projected period of 5 years. While the opportunities are overwhelming, the requirements are also great.

If you’re still reluctant about this, you should be aware that the Australian coffee industry overtakes Starbucks and other coffee industry all around the globe. The Australian coffee experience is an avenue that locals utilize to develop their tastes up to a particular point in which any slight imperfection is a big no-no. Most coffee growers in Australia are well equipped with adequate knowledge, certification and qualification. With the increasing number of citizens venturing in coffee growing, you’ll not want to lag behind among your peers in the coffee industry. However, in order to be ahead of other people in the Australian coffee industry, here are few of the places when you can begin your journey to become a professional barista as well as gaining either accredited or non-accredited training:

  • Australian Barista Academy
  • Australian Barista School
  • Barista Basics Coffee Academy
  • Australia Specialty Coffee Association
  • Coffee School

If you have desired to earn TAFE qualification, the Barista Basics Coffee Academy is one of the schools specialized in coffee training and appears to be the right route for your purpose. All over Australia, it is well-known as the only Registered Training Organization devoted to coffee training.

However, both Barista Coffee Academy and Australian Barista Schools features barista courses and recognized under the prestigious CBD College. The skills offered in these schools are not just straightforward courses, but there are also supplementary courses that can contribute to making you outstanding in all spheres of coffee making.

Here is the summary of the courses:

Institute

Course

Duration

Cost

Outline

Barista Basics Coffee Academy

Barista Basics Mk1

3 hours

$120

Key Ingredients

  • Mixing Speeds of taste
  • Hygienic Practices

Barista Basics Coffee Academy

Master Barista Mk1 & Mk2

5 Hours

$199

Key ingredients

  • Mixing Speeds
  • Hygiene Practices
  • Coffee Making
  • Milk Texturing
  • Coffee Art e.g. Free pouring, edging, and fudge art

Australian Barista School

Barista Course National

3 Hours

$75

​Key ingredients

  • Froth making
  • Operate coffee machine
  • Cleaning and Maintaining the machine
  • Develop expertise in the various types of coffee found in Australian cafes

Australian Barista School

Accredited Barista Course

5 Hours

$120

​Key ingredients

  • Preparing and serving espresso
  • Extensive coffee Art
  • Hygienic Practices

With continuous participation in the above-listed trainings, you are a little bit closer to either being a part-time or a full-time barista at any of the coffeehouses or cafes in Australia. There is an endless option which implies that you can continue to acquire new and unique skills while at the same time taking new courses. This will widen your horizon and contribute to your existing skills and knowledge.

It is left to you to decide either you’ll be working on a part-time or full-time basis. Majorly in Australia, a good number of baristas prefers to work on an hourly basis. This is the most preferred basis of work for them and in some cases; it is more rewarding than the full-time routine.

What are the qualifications I can get in Australia?

In every institution, it is expected that the completion of a course or program will definitely lead to earning a certification. This serves to prove your skills and worth as either an expert, intermediate or a beginner. In your quest to earn a qualification and become a professional barista, here are some of the certifications you can opt for depending on your area of interest, budget and location:

Course

Institute

Cost

Certificate

Professional Barista Course

Coffee School

$199

SITHFAB204 Prepare and Serve Espresso Coffee

Master Barista

Barista Basics Coffee Academy

$199

SITXFSA101 Use hygienic practices for food safety

  • nationally and internationally recognized TAFE Statement of Attainment; unit SITHFAB204 Prepare and serve espresso coffee

Espresso Machine Operation

TAFE Queensland South West

$410

SITHFAB204 Prepare and Serve Espresso Coffee

  • SITXFIN201 Process Financial Transactions
  • SITXCCS303 Provide service to customers
  • SITXFSA101 Use hygienic practices for food safety

Barista Training Course Level 1&2

John Doyle’s Barista Training Facility at Sandringham

$350

Certificate of attendance


Needless to say, the above-listed courses and barista certifications are not restricted to certain institutions. They are designed in such a way that participants can complete them at many training organizations all over Australia. The training locations include Sydney, Perth, Melbourne, Adelaide and any other city.

The Australian Barista Academy is another coffee training institution that offers courses entirely focusing on the ingredients and method of preparation. They also go further to develop the palate to recognize and savour subtle differences. The courses offered in this institute is aptly titled “Sensory Skills and Coffee Knowledge”. These courses are highly essential and the features include:

  • The home country of the coffee bean and its related impact
  • Harvesting
  • Processing and roasting
  • Equipments and its impacts on the tang of coffee.

The course is valued at $190 and lasts for 2.5 hours. This course is primarily formulated for those who desires to become experts in the range of flavours that can be on the table. At the end of the training, participants will also be able to distinguish between tastes of coffee produced under differing procedures.

Another course offered by this institute is the “Fundamentals of Manuals Brewing.” Rather than the ingredients employed in making coffee and coffee art, this course focuses on the machine used. It also teaches how to handle various equipments when it comes to parameters, brew ratio and subsequent results on the flavour of the coffee:

  • Hario 60
  • Clever Coffee Dripper.
  • Aeropress.

At the end of this training, you will be well equipped with strong footing commercially when it comes to sound knowledge and how the brewing process alters the quality of the end product.

Another course you can enrol-in is the “Workflow and Troubleshooting Course.” This course is specially tailored towards ensuring that coffee making should be treated as a career rather than as a domestic skill or just a hobby. The areas in this course include:

  • The situations where things would definitely go wrong and the ways of handling them
  • Milk Steaming particularly when it comes to order or demands
  • Best coffee practices methods; and the up to date improvement and trends in the coffee market
  • The practices of working in an organized institution and timely delivery of services with respect to stimulating the situation of the coffee.
  • The regular maintenance of the espresso machine.

This cost is valued at $190 and utilizing the duration of 3.5 hours. This most appreciated feature of this Australian Barista Academy course is that all participants are well trained and adequately prepared for competency at all places especially when you are at the coffeehouse or café. Regardless of how well polished your coffee skills might be, you need to showcase these traits of competency at your workplace. This will prove your skills and training as a true professional barista.

Are you still nursing the knowledge that good coffee making is all about raw ingredients and the machines? Think twice! It’s absolutely not only about coffee making, but more of being a true professional barista.

How much does a barista get paid?



Firstly, it is highly essential to keep in mind that not all barista jobs are the same. Some barista jobs require experienced hands who is also well versed with different flavours as well as tasting different samples as testing.

Otherwise, in some cases, you might be required to engage in some cleaning, espresso machine maintenance and restock inventory. You may also be required to brew the coffee, froth the milk and decorate it for your prospective clients. Apart from that, you can also be mandated to decorate it for clients while showcasing your artwork and flair for creativity.

Likewise, you may simply perform the roles of a machine operator who continuously check and fills the coffee mug. However, the median salary for baristas in Australia is estimated at $17 on an hourly basis. Depending on the café or coffeehouse, hourly rates usually vary between $12 and $21. The average yearly salary a barista receives is estimated at $37,000. Here is a table that shows the yearly salary and each stages of experience


Experience Level

Pay Per Year

Entry Level

$35,890

Mid-Career/Experienced

$41,070

Late Career/highly experienced

$41,440


Many professional baristas develops their skills in each of these fields for a minimum duration of 5 to 10 years, after which they have gained the required skills and adequate experience and sufficient savings to establish their own coffeehouse. For people who are just starting a café, there are also numerous courses to give you the required skills, knowledge and experience.

Course

Institute

Location

Cost

Time

Accredited

Master Café Management

Barista Basics Coffee Academy           

Sydney

$299

Part 1: 3hr

Part 2: 2hr

Part 3: 3hr

Yes

Café startup workshop

Home Barista Institute

Melbourne

$895

9 Hours

No

Starting a Café or restaurant workshop

Profitable Hospitality

Sydney

$229

6.5 Hours

No

Café Management Course (Online)

Australian Business Courses

Online

$290

1-2 months

No

Café Management

TAFE, NSW

Ryde

$600

30 Hours

Yes

Café Management

Sydney Coffee Academy

Sydney

$600

1 Week

Yes


Furthermore, as a result of the rapid growth in the coffee industry coupled with an unprecedented increase in customer’s awareness, there is a dire need for well skilled and professionally qualified baristas who are highly specialized in their fields of study.  Many of the shop owners hunt for baristas who can handle the demands of each and every customer and fasten the coffee making process. Another trait which the coffee owners search in applicants for the posts of a barista is their ability to adjust the overall process of coffee making down to a minute level. As a result of these, café owner tends to turn down applicants who have little or no experience and cannot deal excellently with fussy customers.

In Australia, coffee has rapidly developed as a social experience, and you can’t just destroy this wonderful remark for people. Therefore, training, skills and knowledge acquisitions are valid assurances that you are qualified to deal with the current trend.

Time for an Espresso Coffee



Now that we’ve been able to deal with the details about coffee making and the roles of a barista, let’s take a look at the main reason why people aspire to becomes a barista and the efforts that comes with this profession.

You may be wondering about why be a professional barista. Isn’t there anything else? Why should you focus on the hospitality industry alone? And what are the associated benefits of being a barista?

Above all, why make such as big investment about just a cup or two of coffee? If you are chanced to think extensively about it, there are whole lots of steps involved in making that simple mouthful or two of espresso coffee. The overall process and preparation which spans through several months of efforts are listed as follows:

  • Grow coffee seedling
  • Transplanting a seedling of one-year-old to orchards
  • Harvesting the red cherries of coffee
  • Extraction of coffee beans from the cherries via a wet or dry method
  • Fermentation
  • Milling the coffee beans
  • Roasting the green beans until it changes to the aromatic and flavourful brown beans
  • Grinding the coffee beans
  • Extraction of the coffee oils from the brewing beans.

From the above, it is obvious that baristas are at the forefront when it comes to activities that involve picking the beans seedlings, grinding the beans, milling, extracting and other essential processes in order to get the best quality coffee for prospective clients.

Apart from that, a barista may also be involved in the following processes. All depends on the employer and the nature of the job.

  • Selecting a machine that is adept enough when it comes to creating an unparalleled shot of coffee as a barista
  • Cleaning and maintaining the group as well as shower heads at regular intervals
  • Sealing the group before the coffee making processes
  • Setting the perfect temperature for extraction to exhibit the expected flavour
  • Selecting the measured quantity head such as only the oils are extracted leaving the bean waste behind
  • Setting the appropriate temperature for the broiler
  • Ensuring adequate allowance is made prior to pre-infusion
  • Ensuring that all parts of the machines are joined together appropriately.

Do you still think being a barista isn’t a demanding task? It is however nothing short of a science. The output of the earlier discussed trainings and skills acquisitions prepares the future baristas to execute these tasks with utmost perfection.

A moment behind distinguishes between a good coffee and a bad coffee. You have to be attentive and committed to being a true professional barista. It takes several years of rigorous training to be perfect at this art.

Australian Government and Baristas

The odd of living a great life is quite high in Australia. This is due to the fact that employment opportunities are projected at growing strongly as dictated by the Australian government data. Over the last decade, Australia has experienced about 34.2% growth in job openings, with the highest number of jobs in Queensland and New South Wales. After these two cities, Western Australia and Victoria occupies the third and fourth position respectively.

Throughout the whole of 2014, the rate of employment witnessed in restaurants, cafes, coffeehouses and catering and food services increased rapidly by 2.6% according to the Australian Government data. An instance of this can be seen in the city of Newcastle, a formerly known semi-industrial city, where there are countless numbers of cafes and coffeehouses owned and managed by the local coffee lovers.

Similarly, in the city of Hobart, it boasts as the seat of best barista styles such as Oomph. This city is blessed with numerous outlets, baristas, judges of shows and an assortment of award-winning roasters, and masters of trainers in coffee making who overtime provides the state of art coffee experience.

Apart from the monetary reward, being a barista brings an individual the sheer joy of experimenting and creating varieties of flavours. Also, receiving praises and even tips at often times from prospective customers, as well as the delight when everyone creates magic with the cup.

The Basics of Barista: How to Make an Espresso in 14 Steps



Making an espresso that is amazing can turn out to be a demanding task, sweet and full-bodied. It could be the most perfect thing about your day. Truly, an amazing espresso isn’t just a beverage, but it the spine of the favourite drinks of many customers such as Americano, cappuccino, latte, cortado, macchiato, flat white and many more.

In other words, acquiring the skills and knowledge of pulling a great espresso shot can be one of the most delightful things to learn as a true professional barista. It is highly essential to note that the overall process of making great espressos requires adequate dedication, consistency and great attention to details, but however, the efforts always worth the output and the experience. So, let’s get started!

The Basic Parameters of an Espresso

When making any beverage equipment, cooking equipment or catering equipment such as coffee, you are expected to be careful with the dose of dry coffee grounds, the expected time of extraction, the quantity of water, and the final volume. All of these are related with when making an espresso. In the beginning, the volume of water can be ignored, but other factors are to be taken into adequate consideration.

Now, let’s break it down:

Generally, a good starting place for the whole extraction time is 25 seconds. It is advisable to stick with this time duration until you are ready to start the espresso recipes.

There is usually a varying amount of dry coffee grounds depending on the basket that contains the espresso, but the needed amount is about 8-10 grams per single dose.

Generally, a single espresso shot is about 25-35 ml. Following the parameters with great attention to details will make this achievable.

However, the above are just flexible guides and not the hard and fast rules. Remember that everybody is different. Some with shorter time of extraction might taste better than others with a slightly longer extraction time. The best parameters will also be influenced by the roast profile and varying sizes of grinds.

While learning and make continuous researches on how to make a better espresso, these guidelines can be utilized as a base. However, as you grow in strength in your pursuit of coffee knowledge, do not be scared to put into practice. All in all, remember that achieving a good taste is the key. The parameters discussed above will help you achieve a good taste, but your customers will still have to judge their drink.

And now we’ve discussed the parameters, let’s proceed to how to make a perfect espresso shot as a true professional barista.

Steps in Making a Perfect Espresso as a true Professional Barista

Here are the necessary steps when it comes to making a perfect espresso shot as a true professional barista:

Step 1: The Cup

As a true professional barista, it is highly hygienic to warm the cup before you start using it. After warming, rinse with warm water. This is aimed at preventing the glass or porcelain from cooling down your beverage.

Step 2: The Portafilter & Basket

The next step is to check the handle of the portafilter to ascertain that it is dry and clean. Remember, when there is a presence of old coffee residue, it affects the taste and overall quality of the new espresso you are making. Also, avoid a wet basket because it will affect the extraction as well as make the coffee moist.

Step 3: Grind & Dose

Make your ground coffee into your portafilter. Pay close attention to the grind size and also the dose. This is a preventive measure in ensuring that you don’t under or over extract your espresso shot. Remember, when you under extract your espresso shot, it tastes sour; over-extraction of your espresso shot will make it bitter. If you have a calibrated and on-demand grinder, it will be easy whenever you want to check the dose. If you find it difficult, the best available option is to use a scale.

Step 4: Distribute Grounds

Gently tap the handle of the portafilter on the tamping mat to evenly distribute the ground coffee. Otherwise, if you have one, make use of a distribution tool. This is a very crucial step because it will help you ascertain that there is no air pocket whatsoever in the coffee. The presence of air pocket implies that the water channel i.e. it will require specific routes through the ground coffee rather than spreading them evenly. This will in make some ground extract faster than others.

Step 5: Tamp

After this, the next step is to tamp. This is aimed at removing any pocket air present and ensuring that the coffee is completely levelled.

Hold your tamper and ensure it’s pressed down on the ground coffee. Also, ensure that you tamp straight with a sufficient amount of pressure. This pressure is crucial as this will ensure that the coffee is compressed adequately and the puck will retain its initial shape. However, you do not need up to 30 lp of pressure as the popular myth would say. Similarly, a straight tap will ensure that the coffee is evenly distributed. With this, you’ll be able to avoid channelling. This will, in turn, prevent under, over or inconsistent extraction.

Step 6: Polish

With the tamper, polish the ground coffee’s surface. In order to do this, ensure that the tamper is placed at the peak of the puck and then spin. This will, in turn, eliminate any ridges, ensuring the surface of the coffee is absolutely flat and smooth.

Step 7: Clean

Have you ever thought about ordering a cappuccino that has coffee grounds? To prevent the occurrence of this, ensure that any excess dry coffee is cleaned and eliminated off the ears, top, as well as spouts of your portafilters.

Step 8: Rinse

Before inserting the portafilter, carefully rinse the group head. This will eliminate the presence of any particles of old coffee from the shower head. Be careful and do not sideline this step. If any of these particles do not make their way into your espresso, your espresso would probably taste inconsistent or stale.

Step 9: Pull The Espresso

This is the step where you insert the handle of the portafilter into the group head as a preparation prior to brewing your espresso. Ensure that you start brewing immediately. Otherwise, the heat might subject the coffee surface to burning.

Step 10: Serve

Once you observe that the machine stopped either manually or automatically, the next is to ensure the cup is removed from the machine tray. There are two options; you can either steam milk for a cappuccino or a latte or serve it directly.

Step 11: Discard The Puck

Remove the portafilter and eliminate the coffee puck out of the knock box. Also, ensure that you never miss this step.

Step 12: Clean The Handle

Clean and Rinse the handle in preparation for your next shot. Also, do not forget to dry it.

Step 13: Clean The Group Head

Rinse and brush the group head. Clean it thoroughly to remove any particle or oils that could negatively influence the next shot.

Step 14: Replace Equipment

Return the portafilter back into the group head, ready for the next round. This will ensure it is hot and clean and also preventing from any occurrence of getting lost.

Conclusion

So, there you have it! A definitive guide on how to become a professional barista in Australia. To cap it all in a nutshell, becoming a barista is easy. It also takes a whole lot of input and hard work from you. Luckily, you do not need to get into a University and study for lengthy years without end.

Barista courses are abundant and affordable. Several schools in Australia offer the same kinds of courses. So, you’re left to making choices on where you want to join. It all depends on the cost, duration, reputation of the school and the proximity of where you live.

Lastly, it is an entirely recommendable investment of both money and time to take on baristas courses and certificates. This is because these coffeehouses, cafes and restaurants will not remain in need of semi-skilled workers for a longer duration of time.

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Terms & Conditions

These terms and conditions form the contract and agreement for all purchases and transactions entered into for the provision of goods and/or services by AGC Catering Equipment to the Customer.
 
By creating an account and placing an order for any product and/or service at our website you agree to the following terms and conditions of sale and use of our website. These terms and conditions are subject to change at any time, without prior written notice. Please read this information carefully each time before ordering with us. 
 
1. Definitions
In this Agreement:
1.1 “AGC Catering Equipment” refers to AGC Catering Equipment Pty Ltd of 13-15 Hume Highway, Greenacre, NSW 2190.
1.2 “Agreement” refers to this agreement on this webpage.
1.3 “Account” means any account which is opened on this website.
1.4 “Customer” means any person, company, business or entity who requires goods and services from AGC Catering Equipment.
1.5 “Goods” means any goods and items supplied by AGC Catering Equipment.
1.6 “Services” means any services and amenities supplied by AGC Catering Equipment.
1.7 “Order” refers to any order made on this webpage.
1.8 “GST” is an abbreviation of Goods Sales Tax as defined in the A New Tax System (Goods and Services Tax) Act 1999
1.9 “Website” refers to all material contained on  www.agcequipment.com.au 
1.10  “Australian Consumer Law” refers to the national consumer law framework as prescribed by the Council of Australian Governments.
1.11  “Fair Trading Act” refers to the Fair Trading Act 1987 (NSW)
1.12  “Competition and Consumer Act” refers to the Competition and Consumer Act 2010 (Cth)
 
2. Registering an Account
All Customers of AGC Catering Equipment are required to register an account to make an order on the website or to access other particular areas of the website. By registering an account, you agree that you are at least over the age of eighteen (18) years of age and possess the legal capacity to enter into and use this website in accordance with the terms and conditions of this Agreement. 
 
3. Our Agreement
3.1 Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this Agreement and is void, unless confirmed in writing by AGC Catering Equipment. Furthermore, the Customer acknowledges that any representation, warranty or promise made by an agent or employee of AGC Catering Equipment in relation to the goods and/or service sold by AGC Catering Equipment is non-binding, other than as contained in these terms and conditions or in writing by AGC Catering Equipment.
3.2 A written quotation provided by an agent or representative of AGC Catering Equipment to a Customer in relation to the supply of goods and/or services is:
3.2.1 deemed as an invitation to treat only;
3.2.2 valid for thirty (30) days from the date the quotation is made unless the quotation has been withdrawn by AGC Catering Equipment in writing;
3.2.3 is bound by and made in accordance with these terms and conditions. An agreement shall be deemed to be accepted by AGC Catering Equipment when AGC Catering Equipment confirms its acceptance of such offer in writing or by delivery of goods to the customer.
3.3 AGC Catering Equipment is under no obligation to consider or accept any offers from any Customer. All offers from Customers are bound and subject to these terms and conditions on this Agreement. 
3.4 All price quotations provided by AGC Catering Equipment to the Customer for the supply of goods and/or services exclude GST and other taxes and duties payable unless stated otherwise in writing. 
 
4. Payment
4.1 An order for goods and/or services is not binding upon AGC Catering Equipment until it is accepted and approved by AGC Catering Equipment. AGC Catering Equipment must receive full payment with cleared funds before it will accept, approve and process an order. Bank advice remittance, cash deposit receipts or cheques are not acceptable proofs of payment unless the funds have entered into AGC Catering Equipment’s bank account
4.2 Upon written notice to the Customer, AGC Catering Equipment may revoke or amend these payment terms and conditions for an order.
 
5. Customer Acknowledgement
In all dealings relating to the provision of goods and/or services by AGC Catering Equipment, the Customer agrees and acknowledges:
5.1 it has not relied on any representation, advice, recommendation, information or assistance provided AGC Catering Equipment or any employee or agent of AGC Catering Equipment in relation to the sale of goods and/or services or the use or application of such goods or services;
5.2 it is solely responsible for determining and deciding that the good and/or service provided by AGC Catering Equipment is suitable for the Customer’s use or any other anticipated use by the Customer, whether or not such use is known by AGC Catering Equipment;
5.3 the images, representation and description of goods provided in a quotation or catalogue is given solely for the purpose and by way of identification. The description does not constitute additional promises, additional terms or a contract of sale;
5.4 the representation and listed price of a good and/or service on this website is subject to constant change;
5.5 that upon requests by AGC Catering Equipment, the Customer must provide their further particulars and details relating to:
5.5.1 their Australian Business Number;
5.5.2 the order number, quantity and model of an order;
5.5.3 the postage or delivery address;
5.5.4 the insurance details; or
5.5.5 the finance details of an order.
5.6 that upon any deposit being paid and received by AGC Catering Equipment then the good(s) will only be held for a maximum of six (6) weeks, at AGC Catering Equipment’s premise or warehouse, from the date of order. Should the Customer require the good(s) to be held any longer by AGC Catering Equipment, then a 10% charge of the total purchase price will incurred upon the final order increasing on a recurring basis per week until the goods are ready to be picked up or dispatched. 
 
6. Passing of Goods
Until AGC Catering Equipment receives full payment of cleared funds for goods and/or services from the Customer in relation to an order, or the Customer has an outstanding amount of moneys owed to AGC Catering Equipment then:
6.1.1 the title and property in the goods provided by AGC Catering Equipment remains vested in AGC Catering Equipment and does not onto the Customer. In the event the good(s) are delivered to the Customer, then the good(s) are to be held by the Customer as fiduciary bailee for AGC Catering Equipment and the Customer has no title to the said goods. 
6.1.2 AGC Catering Equipment reserves the right to repossess any good(s) which is held in possession or on the Customer’s premises. All costs incurred against AGC Catering Equipment in repossessing the good(s) is payable by the Customer. 
 
7. Delivery Policy
7.1 AGC Catering Equipment may provide delivery for a Customer’s order and subsequently provide an estimated date of delivery. The estimated date of delivery is only to be treated as an indicator to when the order would arrive at the delivery address. AGC Catering Equipment is not liable for any commercial loss or damages due to delays to the date of delivery. AGC Catering Equipment will provide all attempts to meet the estimated date of delivery.
7.2 AGC Catering Equipment is only obligated to deliver a Customer’s order to the kerbside or street level of a delivery address. Additional delivery charges will be incurred to the Customer if further delivery work is required. Customers must also provide reasonable notice prior to any request for additional delivery work, to which AGC Catering Equipment may refuse at any time.
7.3 Additional charges may be incurred on a Customer’s order following the first delivery attempt. 
 
8. Returns Policy
8.1 Should any problems arise from a purchased good(s), such that they do not comply with relevant specifications or the description of the actual product, then the Customer must provide written notice to AGC Catering Equipment within seven (7) days of delivery or pick-up. The purchased good(s) are deemed to have been received in good working order and good condition following seven (7) days of delivery or pickup of the good(s).
8.2 In the event which AGC Catering Equipment accepts a return of good(s) from the Customer, then:
8.2.1  the Customer is liable for a restocking fee of no less than 20% of the invoiced value of the good(s);
8.2.2 the Customer is liable for all costs relating to the delivery and return of a good(s) back to AGC Catering Equipment’s premises or warehouse;
8.2.3 the Customer is liable for all costs relating to the delivery and return of a good(s) back to the manufacturer, should the good(s) be required to be returned to the manufacturer. 
8.3 AGC Catering Equipment may accept the return of good(s) for credit. The credit will expire after three (3) months from the date the first sale or order was made for the returned good(s). 
8.4 The Customer is not entitled to any returns or costs from AGC Catering Equipment in the event that any good(s) are damaged during the good(s)’s assembly, installation or removal.
 
9. Risk and Insurance
The Customer is responsible for all risks and insurance upon the good(s) being dispatched from the premises of AGC Catering Equipment or from the warehouse of AGC Catering Equipment or other place where the goods may be situated. The Customer assumes all risk and liability for theft, loss, damage or injury to persons or to property arising out of the delivery of the good or their use and possession.
 
10. Modification or Cancellation of Orders
No modification, cancellation or deferment of orders (such as changing item(s)/good(s)) can occur after your order has been approved by AGC Catering Equipment unless written consent has been provided by AGC Catering Equipment. In the event AGC Catering Equipment does provide written consent for a modification, cancellation or deferment of a Customer’s order, then the Customer is liable for all losses and fees incurred for the order’s modification, cancellation or deferment. This may include, and not be limited to, a loss of profits and a restocking fee of no less than 20% of the invoiced value of the order.
 
11. Pricing and Typographical Errors
11.1 The Customer acknowledges that a good and/or service may be listed incorrectly or information relating to a good and/or service is displayed incorrectly due to typographical errors. AGC Catering Equipment shall have the right to deny, cancel or refund any Customer orders placed on goods and/or services listed with typographical errors. 
11.2 Further to Clause 11.1, AGC Catering Equipment continues to have the right to deny, cancel or refund any Customer order even if the Customer has provided payment or have had their credit card charged in relation to the purchase of the good and/or service.
11.3 In relation to Clause 11.2, AGC Catering Equipment would provide an immediate refund of money for Customers who have had their orders cancelled due to typographical errors. 
 
12. Financing
12.1 By creating an account or by being a Customer of AGC Catering Equipment, you abide by this Agreement. AGC Catering Equipment reserves all rights to terminate and cancel your account: 
12.1.1 if it is determined that the information you provided is false or misleading;
12.1.2 this Agreement has been violated or other violations has been determined by AGC Catering Equipment;
12.1.3 AGC Catering Equipment has suspicion the Customer is engaging in fraudulent activity.
12.2 This website, our financing pamphlets or our financing documentation may include statements concerning future financial conditions and future economic performance that are forward-looking statements. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties. You rely on these statements at your own risk.
12.3 Further terms and conditions apply to AGC Finance products and services, which are written on our financial documents and agreements. 
 
13. Limitation of Liability
13.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law, the Fair Trading Act, Schedule 2 of the Competition and Consumer Act or any other applicable law that cannot be excluded, restricted or modified by agreement.
13.2 To the fullest extent permitted by law, the liability of AGC Catering Equipment for a breach of a non-excludable guarantee referred above is limited, at AGC Catering Equipment option, to the following:
13.3 a replacement of the good or the supply of an equivalent good;
13.4 the repair of the faulty good;
13.5 payment of the costs of replacing the good or of obtaining equivalent goods; or
13.6 a refund of the good;
 
14. Warranty
AGC Catering Equipment warranty policy is subject to the following terms:
14.1.1 Warranty would not be provided if the customer has or there is evidence the customer has attempted repair or altered the good(s) without prior authorization of AGC Catering Equipment
14.1.2 Warranty would not be provided if the customer has not or there is evidence the customer has not used and maintained the good(s) in accordance with the manufacturer’s recommendation and instruction. 
14.1.3 Provided on the basis that certain goods may have a variance in acceptable craftsmanship, it is to the discretion of AGC Catering Equipment to replace or repair any goods to remedy any failures due to faulty workmanship or materials.
14.1.4 Unless the Customer provides proper and full details on the warranty form as to the defect of the good, AGC Catering Equipment is not obliged to repair or replace goods or remedy any failure due to faulty workmanship or materials
14.1.5 AGC Catering Equipment is not responsible for any warranties given in respect of plant and equipment. The manufacturer of the plant and equipment is responsible for such warranties.
14.1.6 the Customer acknowledges the provisions of any Act or law, (including but not limited to the Trade Practices Act 1974) implying terms and conditions and warranties or any other terms and conditions of warranties which might otherwise apply to or arise out of the agreement between AGC Catering Equipment and the Customer in relation to the goods, are hereby expressly excluded to the full extent permitted by law;
14.1.7 In the event AGC Catering Equipment provides repairs and warranties to the good(s), the Customer must provide AGC Catering Equipment with access to the goods for the purpose for the purposes of inspection and repairs
 
15. Jurisdiction
These Terms are governed by and must be construed in accordance with the laws of the State of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of that State and the Commonwealth of Australia in respect of all matters arising out of or relating to these Terms, their performance and subject matter.
 
16. Severability
Each provision of these Terms is severable from the others and no severance of a provision will affect any other provision.
 
17. Miscellaneous
17.1 Failure to enforce any of these terms in this Agreement does not waiver any of AGC Catering Equipment’s rights.
17.2 Notices to either parties in this Agreement must be personally delivered or sent by in writing to the registered mail to the party’s registered office.  
 
18. Contact Us
If you have questions or queries about our website, our Terms and Conditions, or our Privacy Policy, please contact us.

Privacy Policy

AGC Catering Equipment understands the importance of your privacy and we are committed to how your personal data could be used and shared over the internet. We respect the privacy of all visitors to our website and we will only collect and process personal data in the ways which are described below and in accordance with the Australian Privacy Principles (APPs) in the Privacy Act. 
 
This Privacy Policy is to only apply for the use of our website and we have no control to how your data is collected, processed or stored by other websites. 
 
1. Definitions
1.1 “AGC Catering Equipment” refers to AGC Catering Equipment Pty Ltd of 13-15 Hume Highway, Greenacre, NSW 2190;
1.2 “We” refers to AGC Catering Equipment Pty Ltd of 13-15 Hume Highway, Greenacre, NSW 2190;
1.3 “Website” refers to all material contained on  www.agcequipment.com.au ;
1.4 “Privacy Policy” refers to this policy on this webpage;
1.5 “Privacy Act” refers to the Privacy Act 1988 (Cth)
 
2. What does the Privacy Policy Cover?
Our Privacy Policy applies only to your use of our website. This website may contain links to other websites which are not owned or controlled by us and AGC Catering Equipment is not responsible for the privacy policies of any such websites. We encourage you to check the privacy policies of any such websites before sharing your information with them. 
 
3. What personal data do we collect, process and store?
At our site, AGC Catering Equipment collects the following data from you:
 
3.1 Personal names and business names;
3.2 Business Details such as your ABN and ACN;
3.3 Contact information such as your phone number and email address;
3.4 Your billing and shipping address; and
3.5 Your IP address, website history, web browser and operating system (please refer to our tracking data and cookie policy in Paragraph 5)
 
4. Why does AGC Catering Equipment collect process and store your personal data and how do we use it?
Information of you is collected automatically upon your use of our website. AGC Catering Equipment collects, processes and stores personal data for the purposes of:
 
4.1 Purchases and sales:  AGC Catering Equipment will use data relating to your business name and details in order to complete your sale and to provide your invoice;
4.2 Product Delivery: AGC Catering Equipment will use your postage and shipping data to determine the location where a customer would like their item shipped;
4.3 Marketing: AGC Catering Equipment will use your phone number and contact email address to provide newsletters and product updates to customers
4.4 Tracking and Customer Analytics: AGC Catering Equipment will use anonymous data which includes IP address, website history, web browser and operating system data to improve on our website experience
 
AGC Catering Equipment does not store or directly handle any financial information relating to money payments or credit payments. All payments are directly dealt and processed by a third-party financial institution which is separate from AGC Catering Equipment and our website.
 
5. Tracking data and internet cookies
AGC Catering Equipment does use cookies to automatically collect data about your use of our website. Cookies are small text files which websites may place onto your computer or device for purposes of record keeping. In particular, cookies are used to record repeat users of our website and store your data. This data may be information relating to the date and time of your visit, the pages you viewed, any documents you have downloaded, your operating system, your web browser and your IP address. Google Analytics, Google AdSense and other analytics and ad serving networks track our website and our visitors will cookies. This information is anonymous and we only use this data for the purpose to improve user experiences and our website.  
 
6. Direct Marketing and Opting Out
By providing your contact email address and contact telephone numbers to AGC Catering Equipment, you consent to AGC Catering Equipment contacting you for the purposes described above. You may opt out of being contacted by AGC Catering Equipment’s marketing and newsletters by:
 
6.1 Unticking the box that you would like to be notified about product updates and special offers upon user registration
6.2 Contacting us at online@agcequipment.com.au, or by speaking to our Customer Staff by phone on (02) 9742 5411
 
7. Who has access to your data and do we share your data?
7.1 Subject to the below paragraphs, AGC Catering Equipment will not share any of your provided data with any third parties for any purposes.
7.2 Under special circumstances where AGC Catering Equipment may be legally required to share your personal information and data such as times which we may be involved in legal proceedings, court orders, or other times where AGC Catering Equipment is to comply with requests from government authorities.
7.3 AGC Catering Equipment may share your personal data and information with other companies in their conglomerate group. This may include holding companies and its subsidiaries.
7.4 AGC Catering Equipment may occasionally share your data to other parties who are involved with our business’s operations. This may include parties who are involved with our point of sales, delivery of goods, web host, search engine facilities, advertising and marketing. We will take all reasonable steps to ensure your information is handled safely, securely and in accordance with your privacy rights as prescribed under the Privacy Act.
7.5 AGC Catering Equipment may compile statistics about user and customer use of our site. This may involve processing data on visitor numbers, internet traffic, usage patterns, purchase history, sales and other. All such data will be anonymized and will not include any data which may identify you or that can be combined with other data to identify you. From time to time, we may share this data with third parties. Your data will only be shared and used in accordance with the Privacy Act.
 
8. Your rights to your data
8.1 Your access to your personal data
You have the right to access your personal data which we hold about you. You can access your personal data by visiting your personal user profile account on our website or by contacting us either by mail or email on the address below.
8.2 Correction or removal of your personal data
You may request us to correct your personal information that we hold about you by contacting us either by mail or email on the address below. AGC Catering Equipment may take reasonable steps to also correct and amend your personal information if we are reasonably satisfied that the personal information which we hold is inaccurate, out of date, irrelevant or misleading, while having regard to the purpose to which the information is held. 
 
Email: online@agcequipment.com.au 
Mail Address: 13-15 Hume Highway, Greenacre, NSW 2190

9. Your acknowledgement and acceptance of our Privacy Policy
Your use of our website indicates your acknowledgement and acceptance of our Privacy Policy. If you do not agree with our Privacy Policy, please do not utilise the services which we provide on our website or provide your personal data to us. 
 
10. Complaints or Questions
If you would like further information regarding our Privacy Policy, or to how we manage your personal data, or you wish to lodge a complaint regarding an alleged breach of the Privacy Act, please contact us by:
 
Email: online@agcequipment.com.au 
Mail: 13-15 Hume Highway, Greenacre, NSW 2190
 
All complaints received will be dealt with in a timely and reasonable manner considering the circumstances of the complaint, as per the Privacy Act. In most instances, we will investigate and respond within 30 days of receiving your complaint.
 
11. Changes to our Privacy Policy
AGC Catering Pty Ltd may change this Privacy Agreement from time to time and in accordance to any changes in the law. Any changes to our policy will be made on our website and you will deemed to have accepted the terms of the Privacy Policy upon your first visit of the website following the amendments. You are responsible to check our Privacy Policy to keep-up-to-date.