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  • An expert guide to buying ovens and cookers

An expert guide to buying ovens and cookers

AGC Catering Equipment   8 April 2020 

Whether you’re redoing your kitchen or replacing your old appliances, cookers and ovens are essential. Depending on your living space and personal requirements, you can choose between a freestanding cooker, built-in single or double ovens, or if you need additional hobs or extra ovens, a range cooker could be the right choice for you.

 

 

The options before you buy a new oven

 

Smeg ALFA43X Electric Convection Oven - 15 Amp
Smeg ALFA43X Electric Convection Oven - 15 Amp

 

Single ovens


Single ovens are a great choice if space is tight, if you tend to cook for one or two or don't spend too much time cooking. Single ovens are about 60cm tall and can be slotted under the counter or at eye level. 

 

 

 

 

 

 

 

Goldstein PF8220 - 8 Gas Burner With Double Oven

Goldstein PF8220 - 8 Gas Burner With Double Oven

 

Double ovens

For family cooking and entertaining, a double oven may be a better choice. These offer more versatility and are good for families. There are two types of double oven available. There are double built-in models, which measure about 90cm high and are built-in at eye-level, and the smaller double built-under model, measuring 70cm high, which are built-in under the counter.

Built-in double ovens are usually roomier than the smaller, double ovens built under the counter. You may be better off with a larger single oven which will generally offer more space for your Sunday roast. When it's an under-counter model, double doesn’t necessarily mean double the size. Some models come with a very small second oven - more suitable for grilling than cooking larger dishes. You may find you’re better off with a large capacity single oven. Double ovens are also decreasing in popularity, so you’re less likely to find new models on the market. If you have a larger family with plenty of mouths to feed or enjoy hosting dinner parties, you may find two single ovens to be a more suitable option.

 

Smart ovens

Using wi-fi or Bluetooth, you can connect to these newer ovens using a smartphone so you can control it either from another room in your home or remotely. Depending on the model and specific features, you can operate the oven from a distance - you could switch it on and off or adjust the settings from the comfort of your sofa, or you could preheat it on your way home from work.

You can programme a smart oven to save your settings for next time so your cooking programmes are custom-made just for you. Smart ovens also feature preset cooking functions for different foods, so the hassle of selecting the right setting and temperature is out of your hands at the press of a button. They can also still be used manually like a standard oven.

 

 

Installing a built-in oven

 

Installing a built-in oven is relatively straightforward, as they’re designed to fit inside your kitchen cabinets, but it will require more than simply slotting into place and plugging in. Many electric ovens are just too powerful to plug straight into a wall socket. You can check this with the manufacturer for guidance.

You’ll need to make sure the oven is the right size for the cavity you intend to use and that the surrounding space will allow you to fully open the door. You should also check the cavity is near the power supply you want to use, be it gas or electricity, and have enough space around the power supply to be properly installed. You’ll also require a platform strong enough to support the oven’s weight and with enough clearance to meet the safety guidelines of the manufacturer.

For peace of mind and your own safety, we recommend your oven is installed by an electrical engineer or Gas Safe registered engineer, depending on the power supply.

 

 

Before you buy a new cooker

 

There’s a lot to consider when choosing a new cooker. While most are quick and easy to install, the type of cooker you get will be largely determined by your kitchen’s fuel supply, whether it’s gas, electric or dual fuel with a gas hob and electric oven combined.

 

Freestanding

Freestanding cookers are simple to install and more affordable than built-in ovens with separate hobs. Designs can be just as stylish, and they have a large enough capacity for entertaining groups of family and friends. Just slot in and you’re ready to go.

You’ll also need to take into account your kitchen space. A freestanding cooker simply needs to fit in a space between your cabinets and work surface where there’s a fuel supply. The type of cooker you get will be dictated by the fuel supply in your kitchen. You can choose between gas or electric, with a small number of dual-fuel cookers available with a gas hob and an electric oven. Electric cookers require installation by a qualified electrician, as they need to be wired into a 30amp socket (a conventional electric socket is only 13amps) and gas should be installed professionally by a Gas Safe registered engineer.

 

Single vs. double oven cookers

Consider whether you need a cooker with a single oven or double oven. Single ovens tend to be at the lower end of the cookers price range. Although they are roomy inside, they usually also have the grill within the same cavity, so you’ll have less cooking space than you may expect. You also won’t be able to use the grill at the same time as the oven, so they’re not as versatile as a double oven. Some single ovens also have a storage drawer at the bottom, which is useful for keeping roasting and baking trays, but you’ll lose cooking space.

If you’re a busy cook, cookers with double ovens are the best option although they’re in the top price bracket. You’ll find the top oven has a grill as well as housing a conventional oven – some gas ovens will even have an electric grill in the top cavity. A second oven can also be used for warming food and plates. Cookers with double ovens are a better option if you’re cooking for a family as you’ll have the benefit of the roomy oven, plus the extra cooking option with the separate grill.

With both single and double oven cookers, the standard dimensions are a height of 90cm, a width of 60cm and a depth of 60cm, but you can also find smaller cooker widths of 55cm and 50cm. Range cookers are much wider, with a width of 90cm or more. A cooker with an eye-level grill is about 150cm tall, so make sure you have enough space before you start looking at different models. You may also wish to choose a colour that fits in with your kitchen décor. Black, white, cream and stainless steel are the most common options.

 

 

What to consider when buying an oven or cooker

 

Rational Commercial Ovens

Rational Commercial Ovens Range

 

Gas, electric, induction, ceramic... what's the difference between them? How does each affect cooking performance and fuel efficiency? What pans will you need? We have all the answers. Whether you’re a fan of steaming, simmering, griddling or frying, there's a hob for you.

It’s important to think about what type of cookware will be suitable for the hob type. Many manufacturers put symbols on the bottom of their cookware to show which hob or heat source they will work with. What may have worked on your old hob now may not work on your new cooker, for example. If in doubt, ask an assistant in-store or look at the product specifications if you’re buying online.

 

 

Fuel types

 

Electric ovens

Fan-operated

Most electric ovens have an internal fan to circulate heat more evenly, so the temperature is consistent throughout the oven. In fan-assisted ovens, the air is heated by electric elements in the top and/or bottom of the oven with a fan at the back. With fan-assisted ovens, there’s usually the option to have the fan switched on or off depending on what you are cooking.

In convection ovens, the heating element is wrapped around the fan. The advantages of fan-operated ovens are:

  • Cooking is quicker
  • Preheating is usually unnecessary
  • Colouring is even, but usually paler and less glossy than food cooked in a conventional oven
  • Repositioning shelves is unnecessary, as is swapping trays halfway through cooking
  • Good for multi-shelf baking due to an even distribution of heat
  • Cooking times and temperatures are less than traditional ovens – follow the manufacturer's instructions carefully as they vary depending on the brand and model
  • Foods with strong flavours can be cooked in the same oven without flavours mingling or transferring
  • The food surface may be drier and less crisp
  •  

Conventional (static)
These are less widely available now and generally found in basic models. Electric elements are in the sides or top and bottom of the oven. These also have zoned heating, meaning the top of the oven is usually hotter than the bottom. Some top and bottom elements work independently, which is ideal for base crisping or browning the surface of some foods.

 

Multifunction
This type of oven is a combination of a fan and a conventional oven, providing you with maximum versatility. Each function can be used separately or together depending on the type of food you are cooking. In some models, the grill can be used with the fan, giving a similar effect to a rotisserie. A multifunction oven is ideal for batch baking and traditional cooking.

 

Gas ovens

Conventional gas ovens

The temperature in the middle of the oven relates to the selected gas mark. The top shelf is slightly hotter, the lower shelf slightly cooler and the base cooler still. ‘Zoned heat' is ideal for cooking complete meals where dishes require different temperatures. Gas is a more moist form of heat than electric, which is particularly noticeable in baking. The result is a glossier appearance of your food on the outside and a moist texture on the inside.

 

Imported gas ovens
Many built-in gas cookers sold in the UK come from Europe originally. The burners are concealed under the base of the oven, so food is crisped from underneath. They are ideal for pizzas and pastries but don't be tempted to use the base plate of the oven as a shelf. Cooking techniques are similar to fan cooking, heat is more evenly distributed throughout the oven, and cooking tends to be quicker.

 

Dual fuel

There are also a growing number of dual-fuel cookers available on the market, with a gas hob combined with an electric oven. You will find two top performers in our roundup of the  to buy.

 

 

What are the different types of hobs?

 

Gas hob

Gas is still the most popular choice with home cooks, who like that the heat is visible, easy to control, fast, responsive and can be used with all pan types. Most gas hobs have mains rather than a button ignition, with many igniting as you turn the knob, taking away the need to press and hold an ignition button simultaneously. Gas hobs can be dismantled for easier cleaning, but they can still be time-consuming to keep looking their best. Go for a hob with a variety of burner ratings that will suit different types of cooking. You'll need to get your hob installed professionally by a Gas Safe registered engineer.

 

Gas on glass hob

If you're a fan of gas but get fed up with mess and spillages that are difficult to clean off a traditional gas hob, this could be an option for you. Gas burners are mounted on top of ceramic glass, making the surface much easier to clean. But the glass does mark with fingerprints and grease. The burners can also be awkward to clean. They don't heat up as quickly as burners on an electric ceramic glass hob too, but you will get the precision heat and control of a normal gas hob.

 

Electric ceramic

With electric ceramic hobs, the heating systems are hidden underneath the tough ceramic glass surface. Patterned zones on the glass surface indicate the size and position of the heat source. All have a safety device that prevents the ceramic glass from overheating. The smooth and easy-to-clean surface makes them a popular choice. However, heat distribution around the bottom of the pans are not as good as when cooking on gas.

 

Induction hobs

Induction hobs heat the pan directly via a spiral copper coil beneath the glass surface, which transfers energy directly to the pan. The coil is not activated until an iron-based magnetic pan is placed on to it, so the glass itself doesn’t need to heat up for cooking. When the pan is removed, the hob cools, reducing the risk of burns. Induction hobs are becoming increasingly popular as they are easy to use, highly responsive, very energy efficient and quick to clean.

Please note: You may need to check whether it's a good idea to get one if you have a pace-maker fitted because of the powerful electromagnetic field used. You may also find you need to discard some favourite old pans and invest in new, magnetic-based ones to use your hob. An indicator light on the hob will start flashing if it’s not the correct type of pan or it will simply not heat up. The only suitable ones have a magnetic material in the base, such as cast iron or stainless steel. Pure aluminium or copper pans will not work unless the base is bonded with a magnetic metal.

For more information, take a look at our expert guide to buying pots and pans.

 

 

How to clean your oven

 

When it comes to cleaning, we’re all guilty of paying less attention to the inside of our ovens than the rest of the kitchen. Out of sight, out of mind, right? Wrong. Grease and little pieces of burnt food in the oven can absorb the heat and make the oven less efficient. In keeping the glass clear, it also means you can take a sneak peek at your bakes during the cooking process.

Worry not, as with the right tools and techniques, cleaning your oven can be effortless. Click here for our thorough guide on how to clean your oven - and keep it clean.

 

Is it worth getting a pyrolytic oven?

Pyrolytic cleaning is an automatic cleaning function, using a combination of pressure with very high temperatures to convert grease and food residues inside the cooking compartment to ash, which then collects on the floor of the oven. This can then be swept away when the cleaning is done. Depending on the programme, this process lasts between one to three hours.

During the cleaning cycle, heat surrounds every corner of the oven cavity. Most ovens with this function ensure residual heat is enclosed during the cycle meaning the temperature of the oven door should remain cool during use, just like in normal operation. In addition, the door automatically locks when pyrolytic cleaning is activated and cannot be opened during the cycle. The door will only unlock when the cycle is complete and the internal temperature has returned to a safe level.

 

Catalytic liners

Alternatively, some ovens have catalytic stay-clean liners instead that transform the oven into a self-cleaning machine when set at high temperatures. They should never be cleaned manually and the liners may need replacing during the lifetime of the cooker. Depending on the oven, you also might have to service the liners by putting the oven on its highest heat setting for about an hour.

 

 

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Terms & Conditions

These terms and conditions form the contract and agreement for all purchases and transactions entered into for the provision of goods and/or services by AGC Catering Equipment to the Customer.
 
By creating an account and placing an order for any product and/or service at our website you agree to the following terms and conditions of sale and use of our website. These terms and conditions are subject to change at any time, without prior written notice. Please read this information carefully each time before ordering with us. 
 
1. Definitions
In this Agreement:
1.1 “AGC Catering Equipment” refers to AGC Catering Equipment Pty Ltd of 13-15 Hume Highway, Greenacre, NSW 2190.
1.2 “Agreement” refers to this agreement on this webpage.
1.3 “Account” means any account which is opened on this website.
1.4 “Customer” means any person, company, business or entity who requires goods and services from AGC Catering Equipment.
1.5 “Goods” means any goods and items supplied by AGC Catering Equipment.
1.6 “Services” means any services and amenities supplied by AGC Catering Equipment.
1.7 “Order” refers to any order made on this webpage.
1.8 “GST” is an abbreviation of Goods Sales Tax as defined in the A New Tax System (Goods and Services Tax) Act 1999
1.9 “Website” refers to all material contained on  www.agcequipment.com.au 
1.10  “Australian Consumer Law” refers to the national consumer law framework as prescribed by the Council of Australian Governments.
1.11  “Fair Trading Act” refers to the Fair Trading Act 1987 (NSW)
1.12  “Competition and Consumer Act” refers to the Competition and Consumer Act 2010 (Cth)
 
2. Registering an Account
All Customers of AGC Catering Equipment are required to register an account to make an order on the website or to access other particular areas of the website. By registering an account, you agree that you are at least over the age of eighteen (18) years of age and possess the legal capacity to enter into and use this website in accordance with the terms and conditions of this Agreement. 
 
3. Our Agreement
3.1 Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this Agreement and is void, unless confirmed in writing by AGC Catering Equipment. Furthermore, the Customer acknowledges that any representation, warranty or promise made by an agent or employee of AGC Catering Equipment in relation to the goods and/or service sold by AGC Catering Equipment is non-binding, other than as contained in these terms and conditions or in writing by AGC Catering Equipment.
3.2 A written quotation provided by an agent or representative of AGC Catering Equipment to a Customer in relation to the supply of goods and/or services is:
3.2.1 deemed as an invitation to treat only;
3.2.2 valid for thirty (30) days from the date the quotation is made unless the quotation has been withdrawn by AGC Catering Equipment in writing;
3.2.3 is bound by and made in accordance with these terms and conditions. An agreement shall be deemed to be accepted by AGC Catering Equipment when AGC Catering Equipment confirms its acceptance of such offer in writing or by delivery of goods to the customer.
3.3 AGC Catering Equipment is under no obligation to consider or accept any offers from any Customer. All offers from Customers are bound and subject to these terms and conditions on this Agreement. 
3.4 All price quotations provided by AGC Catering Equipment to the Customer for the supply of goods and/or services exclude GST and other taxes and duties payable unless stated otherwise in writing. 
 
4. Payment
4.1 An order for goods and/or services is not binding upon AGC Catering Equipment until it is accepted and approved by AGC Catering Equipment. AGC Catering Equipment must receive full payment with cleared funds before it will accept, approve and process an order. Bank advice remittance, cash deposit receipts or cheques are not acceptable proofs of payment unless the funds have entered into AGC Catering Equipment’s bank account
4.2 Upon written notice to the Customer, AGC Catering Equipment may revoke or amend these payment terms and conditions for an order.
 
5. Customer Acknowledgement
In all dealings relating to the provision of goods and/or services by AGC Catering Equipment, the Customer agrees and acknowledges:
5.1 it has not relied on any representation, advice, recommendation, information or assistance provided AGC Catering Equipment or any employee or agent of AGC Catering Equipment in relation to the sale of goods and/or services or the use or application of such goods or services;
5.2 it is solely responsible for determining and deciding that the good and/or service provided by AGC Catering Equipment is suitable for the Customer’s use or any other anticipated use by the Customer, whether or not such use is known by AGC Catering Equipment;
5.3 the images, representation and description of goods provided in a quotation or catalogue is given solely for the purpose and by way of identification. The description does not constitute additional promises, additional terms or a contract of sale;
5.4 the representation and listed price of a good and/or service on this website is subject to constant change;
5.5 that upon requests by AGC Catering Equipment, the Customer must provide their further particulars and details relating to:
5.5.1 their Australian Business Number;
5.5.2 the order number, quantity and model of an order;
5.5.3 the postage or delivery address;
5.5.4 the insurance details; or
5.5.5 the finance details of an order.
5.6 that upon any deposit being paid and received by AGC Catering Equipment then the good(s) will only be held for a maximum of six (6) weeks, at AGC Catering Equipment’s premise or warehouse, from the date of order. Should the Customer require the good(s) to be held any longer by AGC Catering Equipment, then a 10% charge of the total purchase price will incurred upon the final order increasing on a recurring basis per week until the goods are ready to be picked up or dispatched. 
 
6. Passing of Goods
Until AGC Catering Equipment receives full payment of cleared funds for goods and/or services from the Customer in relation to an order, or the Customer has an outstanding amount of moneys owed to AGC Catering Equipment then:
6.1.1 the title and property in the goods provided by AGC Catering Equipment remains vested in AGC Catering Equipment and does not onto the Customer. In the event the good(s) are delivered to the Customer, then the good(s) are to be held by the Customer as fiduciary bailee for AGC Catering Equipment and the Customer has no title to the said goods. 
6.1.2 AGC Catering Equipment reserves the right to repossess any good(s) which is held in possession or on the Customer’s premises. All costs incurred against AGC Catering Equipment in repossessing the good(s) is payable by the Customer. 
 
7. Delivery Policy
7.1 AGC Catering Equipment may provide delivery for a Customer’s order and subsequently provide an estimated date of delivery. The estimated date of delivery is only to be treated as an indicator to when the order would arrive at the delivery address. AGC Catering Equipment is not liable for any commercial loss or damages due to delays to the date of delivery. AGC Catering Equipment will provide all attempts to meet the estimated date of delivery.
7.2 AGC Catering Equipment is only obligated to deliver a Customer’s order to the kerbside or street level of a delivery address. Additional delivery charges will be incurred to the Customer if further delivery work is required. Customers must also provide reasonable notice prior to any request for additional delivery work, to which AGC Catering Equipment may refuse at any time.
7.3 Additional charges may be incurred on a Customer’s order following the first delivery attempt. 
 
8. Returns Policy
8.1 Should any problems arise from a purchased good(s), such that they do not comply with relevant specifications or the description of the actual product, then the Customer must provide written notice to AGC Catering Equipment within seven (7) days of delivery or pick-up. The purchased good(s) are deemed to have been received in good working order and good condition following seven (7) days of delivery or pickup of the good(s).
8.2 In the event which AGC Catering Equipment accepts a return of good(s) from the Customer, then:
8.2.1  the Customer is liable for a restocking fee of no less than 20% of the invoiced value of the good(s);
8.2.2 the Customer is liable for all costs relating to the delivery and return of a good(s) back to AGC Catering Equipment’s premises or warehouse;
8.2.3 the Customer is liable for all costs relating to the delivery and return of a good(s) back to the manufacturer, should the good(s) be required to be returned to the manufacturer. 
8.3 AGC Catering Equipment may accept the return of good(s) for credit. The credit will expire after three (3) months from the date the first sale or order was made for the returned good(s). 
8.4 The Customer is not entitled to any returns or costs from AGC Catering Equipment in the event that any good(s) are damaged during the good(s)’s assembly, installation or removal.
 
9. Risk and Insurance
The Customer is responsible for all risks and insurance upon the good(s) being dispatched from the premises of AGC Catering Equipment or from the warehouse of AGC Catering Equipment or other place where the goods may be situated. The Customer assumes all risk and liability for theft, loss, damage or injury to persons or to property arising out of the delivery of the good or their use and possession.
 
10. Modification or Cancellation of Orders
No modification, cancellation or deferment of orders (such as changing item(s)/good(s)) can occur after your order has been approved by AGC Catering Equipment unless written consent has been provided by AGC Catering Equipment. In the event AGC Catering Equipment does provide written consent for a modification, cancellation or deferment of a Customer’s order, then the Customer is liable for all losses and fees incurred for the order’s modification, cancellation or deferment. This may include, and not be limited to, a loss of profits and a restocking fee of no less than 20% of the invoiced value of the order.
 
11. Pricing and Typographical Errors
11.1 The Customer acknowledges that a good and/or service may be listed incorrectly or information relating to a good and/or service is displayed incorrectly due to typographical errors. AGC Catering Equipment shall have the right to deny, cancel or refund any Customer orders placed on goods and/or services listed with typographical errors. 
11.2 Further to Clause 11.1, AGC Catering Equipment continues to have the right to deny, cancel or refund any Customer order even if the Customer has provided payment or have had their credit card charged in relation to the purchase of the good and/or service.
11.3 In relation to Clause 11.2, AGC Catering Equipment would provide an immediate refund of money for Customers who have had their orders cancelled due to typographical errors. 
 
12. Financing
12.1 By creating an account or by being a Customer of AGC Catering Equipment, you abide by this Agreement. AGC Catering Equipment reserves all rights to terminate and cancel your account: 
12.1.1 if it is determined that the information you provided is false or misleading;
12.1.2 this Agreement has been violated or other violations has been determined by AGC Catering Equipment;
12.1.3 AGC Catering Equipment has suspicion the Customer is engaging in fraudulent activity.
12.2 This website, our financing pamphlets or our financing documentation may include statements concerning future financial conditions and future economic performance that are forward-looking statements. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties. You rely on these statements at your own risk.
12.3 Further terms and conditions apply to AGC Finance products and services, which are written on our financial documents and agreements. 
 
13. Limitation of Liability
13.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law, the Fair Trading Act, Schedule 2 of the Competition and Consumer Act or any other applicable law that cannot be excluded, restricted or modified by agreement.
13.2 To the fullest extent permitted by law, the liability of AGC Catering Equipment for a breach of a non-excludable guarantee referred above is limited, at AGC Catering Equipment option, to the following:
13.3 a replacement of the good or the supply of an equivalent good;
13.4 the repair of the faulty good;
13.5 payment of the costs of replacing the good or of obtaining equivalent goods; or
13.6 a refund of the good;
 
14. Warranty
AGC Catering Equipment warranty policy is subject to the following terms:
14.1.1 Warranty would not be provided if the customer has or there is evidence the customer has attempted repair or altered the good(s) without prior authorization of AGC Catering Equipment
14.1.2 Warranty would not be provided if the customer has not or there is evidence the customer has not used and maintained the good(s) in accordance with the manufacturer’s recommendation and instruction. 
14.1.3 Provided on the basis that certain goods may have a variance in acceptable craftsmanship, it is to the discretion of AGC Catering Equipment to replace or repair any goods to remedy any failures due to faulty workmanship or materials.
14.1.4 Unless the Customer provides proper and full details on the warranty form as to the defect of the good, AGC Catering Equipment is not obliged to repair or replace goods or remedy any failure due to faulty workmanship or materials
14.1.5 AGC Catering Equipment is not responsible for any warranties given in respect of plant and equipment. The manufacturer of the plant and equipment is responsible for such warranties.
14.1.6 the Customer acknowledges the provisions of any Act or law, (including but not limited to the Trade Practices Act 1974) implying terms and conditions and warranties or any other terms and conditions of warranties which might otherwise apply to or arise out of the agreement between AGC Catering Equipment and the Customer in relation to the goods, are hereby expressly excluded to the full extent permitted by law;
14.1.7 In the event AGC Catering Equipment provides repairs and warranties to the good(s), the Customer must provide AGC Catering Equipment with access to the goods for the purpose for the purposes of inspection and repairs
 
15. Jurisdiction
These Terms are governed by and must be construed in accordance with the laws of the State of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of that State and the Commonwealth of Australia in respect of all matters arising out of or relating to these Terms, their performance and subject matter.
 
16. Severability
Each provision of these Terms is severable from the others and no severance of a provision will affect any other provision.
 
17. Miscellaneous
17.1 Failure to enforce any of these terms in this Agreement does not waiver any of AGC Catering Equipment’s rights.
17.2 Notices to either parties in this Agreement must be personally delivered or sent by in writing to the registered mail to the party’s registered office.  
 
18. Contact Us
If you have questions or queries about our website, our Terms and Conditions, or our Privacy Policy, please contact us.

Privacy Policy

AGC Catering Equipment understands the importance of your privacy and we are committed to how your personal data could be used and shared over the internet. We respect the privacy of all visitors to our website and we will only collect and process personal data in the ways which are described below and in accordance with the Australian Privacy Principles (APPs) in the Privacy Act. 
 
This Privacy Policy is to only apply for the use of our website and we have no control to how your data is collected, processed or stored by other websites. 
 
1. Definitions
1.1 “AGC Catering Equipment” refers to AGC Catering Equipment Pty Ltd of 13-15 Hume Highway, Greenacre, NSW 2190;
1.2 “We” refers to AGC Catering Equipment Pty Ltd of 13-15 Hume Highway, Greenacre, NSW 2190;
1.3 “Website” refers to all material contained on  www.agcequipment.com.au ;
1.4 “Privacy Policy” refers to this policy on this webpage;
1.5 “Privacy Act” refers to the Privacy Act 1988 (Cth)
 
2. What does the Privacy Policy Cover?
Our Privacy Policy applies only to your use of our website. This website may contain links to other websites which are not owned or controlled by us and AGC Catering Equipment is not responsible for the privacy policies of any such websites. We encourage you to check the privacy policies of any such websites before sharing your information with them. 
 
3. What personal data do we collect, process and store?
At our site, AGC Catering Equipment collects the following data from you:
 
3.1 Personal names and business names;
3.2 Business Details such as your ABN and ACN;
3.3 Contact information such as your phone number and email address;
3.4 Your billing and shipping address; and
3.5 Your IP address, website history, web browser and operating system (please refer to our tracking data and cookie policy in Paragraph 5)
 
4. Why does AGC Catering Equipment collect process and store your personal data and how do we use it?
Information of you is collected automatically upon your use of our website. AGC Catering Equipment collects, processes and stores personal data for the purposes of:
 
4.1 Purchases and sales:  AGC Catering Equipment will use data relating to your business name and details in order to complete your sale and to provide your invoice;
4.2 Product Delivery: AGC Catering Equipment will use your postage and shipping data to determine the location where a customer would like their item shipped;
4.3 Marketing: AGC Catering Equipment will use your phone number and contact email address to provide newsletters and product updates to customers
4.4 Tracking and Customer Analytics: AGC Catering Equipment will use anonymous data which includes IP address, website history, web browser and operating system data to improve on our website experience
 
AGC Catering Equipment does not store or directly handle any financial information relating to money payments or credit payments. All payments are directly dealt and processed by a third-party financial institution which is separate from AGC Catering Equipment and our website.
 
5. Tracking data and internet cookies
AGC Catering Equipment does use cookies to automatically collect data about your use of our website. Cookies are small text files which websites may place onto your computer or device for purposes of record keeping. In particular, cookies are used to record repeat users of our website and store your data. This data may be information relating to the date and time of your visit, the pages you viewed, any documents you have downloaded, your operating system, your web browser and your IP address. Google Analytics, Google AdSense and other analytics and ad serving networks track our website and our visitors will cookies. This information is anonymous and we only use this data for the purpose to improve user experiences and our website.  
 
6. Direct Marketing and Opting Out
By providing your contact email address and contact telephone numbers to AGC Catering Equipment, you consent to AGC Catering Equipment contacting you for the purposes described above. You may opt out of being contacted by AGC Catering Equipment’s marketing and newsletters by:
 
6.1 Unticking the box that you would like to be notified about product updates and special offers upon user registration
6.2 Contacting us at online@agcequipment.com.au, or by speaking to our Customer Staff by phone on (02) 9742 5411
 
7. Who has access to your data and do we share your data?
7.1 Subject to the below paragraphs, AGC Catering Equipment will not share any of your provided data with any third parties for any purposes.
7.2 Under special circumstances where AGC Catering Equipment may be legally required to share your personal information and data such as times which we may be involved in legal proceedings, court orders, or other times where AGC Catering Equipment is to comply with requests from government authorities.
7.3 AGC Catering Equipment may share your personal data and information with other companies in their conglomerate group. This may include holding companies and its subsidiaries.
7.4 AGC Catering Equipment may occasionally share your data to other parties who are involved with our business’s operations. This may include parties who are involved with our point of sales, delivery of goods, web host, search engine facilities, advertising and marketing. We will take all reasonable steps to ensure your information is handled safely, securely and in accordance with your privacy rights as prescribed under the Privacy Act.
7.5 AGC Catering Equipment may compile statistics about user and customer use of our site. This may involve processing data on visitor numbers, internet traffic, usage patterns, purchase history, sales and other. All such data will be anonymized and will not include any data which may identify you or that can be combined with other data to identify you. From time to time, we may share this data with third parties. Your data will only be shared and used in accordance with the Privacy Act.
 
8. Your rights to your data
8.1 Your access to your personal data
You have the right to access your personal data which we hold about you. You can access your personal data by visiting your personal user profile account on our website or by contacting us either by mail or email on the address below.
8.2 Correction or removal of your personal data
You may request us to correct your personal information that we hold about you by contacting us either by mail or email on the address below. AGC Catering Equipment may take reasonable steps to also correct and amend your personal information if we are reasonably satisfied that the personal information which we hold is inaccurate, out of date, irrelevant or misleading, while having regard to the purpose to which the information is held. 
 
Email: online@agcequipment.com.au 
Mail Address: 13-15 Hume Highway, Greenacre, NSW 2190

9. Your acknowledgement and acceptance of our Privacy Policy
Your use of our website indicates your acknowledgement and acceptance of our Privacy Policy. If you do not agree with our Privacy Policy, please do not utilise the services which we provide on our website or provide your personal data to us. 
 
10. Complaints or Questions
If you would like further information regarding our Privacy Policy, or to how we manage your personal data, or you wish to lodge a complaint regarding an alleged breach of the Privacy Act, please contact us by:
 
Email: online@agcequipment.com.au 
Mail: 13-15 Hume Highway, Greenacre, NSW 2190
 
All complaints received will be dealt with in a timely and reasonable manner considering the circumstances of the complaint, as per the Privacy Act. In most instances, we will investigate and respond within 30 days of receiving your complaint.
 
11. Changes to our Privacy Policy
AGC Catering Pty Ltd may change this Privacy Agreement from time to time and in accordance to any changes in the law. Any changes to our policy will be made on our website and you will deemed to have accepted the terms of the Privacy Policy upon your first visit of the website following the amendments. You are responsible to check our Privacy Policy to keep-up-to-date.